# Completing the 411

While clients may fill out their employers’ information in the application on their own, we as the lender must take care to properly validate contact information through a third-party search method, such as a web search.

The conditions for a valid 411 reverse search are:

1. Business name: The business name must match the supporting income documentation (pay stubs, W-2s, etc.) as closely as possible. Slightly different names are valid, as well as DBAs (as long as there is additional documentation supporting the DBA connection between both business names).
2. Business office address: Try to be as accurate as possible—conduct a search for the location that the client actually works at, not the corporate office.
3. Phone number: We will reach out to this phone number to conduct the verification of employment.

![](https://content.gitbook.com/content/6dJvbA41jcmLzZVb0huQ/blobs/0apEe1wAS0AaRCLnDHaL/0.png)

Above is an example of a valid 411 search with the company name, address, and phone number.

When you complete the 411 search, follow the steps below:

1. Print the 411 search. You can print by pressing the Ctrl + P keys.
2. Save the printed PDF.
3. Upload the PDF to Encompass.
4. Put the PDF in the 411 Employee Search or 411 Printout bucket in the eFolder.
5. Go to Forms > VOE (or Verifs > VOE) and complete the employer information with the information found in the 411 search.

![](https://content.gitbook.com/content/6dJvbA41jcmLzZVb0huQ/blobs/Tv89gfUsZ9sAQj7gFnt2/1.png)


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